Friday, 11 October 2013

Questions Questions

Questions Questions

Being in an office where you can hear, but not see each other is not always a good thing - especially when on the phone to a voice-operated system…
 
Automated Voice: “At what time will the goods be ready for collection?”
 
Me: “TWELVE!”
 
My boss: “What?”
 
Me: “I’m arranging a collection.”
 
My boss: “Oh”
 
Automated Voice: “Are any of the goods hazardous?”
 
My boss: “Is it TNT?”
 
Me: “NO!”
 
My boss: “Who is it then?”
 
Me: “Yes it’s TNT.”
 
My boss: “Where’s it going to?”
 
Automated Voice: “How many parcels are there to collect?”
 
Me: “TWO!”
 
My boss: “Yes, where’s it going to?”
 
Me: “Australia.”
 
My boss: “Right, how many parcels did they pack it in?”
 
Automated Voice: “To the nearest kilogram, what is the total weight of the consignment?”
 
Me: “TWENTY SEVEN!”
 
My boss: “What! That’s ridiculous! 27? Are you sure?”
 
Automated Voice: “Have you prepared three copies of the commercial invoice?”
 
Me: “YES!”
 
My boss: “That’s going to cost a fortune!”
 
Automated Voice: “What is the total value of the goods?”
 
Me: “THREE HUNDRED AND TWENTY TWO POUNDS FIFTY SEVEN PENCE!”
 
My boss: “What? No! That’s far too much! ”
 
Me: “No. I was just giving the value of the goods.”
 
My boss: “Oh. But still, it’s going to be too expensive. How much is the transport going to cost?”
 
Automated Voice: “I’m sorry. Please repeat the total value of the goods.”
 
Me: “THREE HUNDRED AND TWENTY TWO POUNDS FIFTY SEVEN PENCE!”
 
My boss: “What! That’s nearly as much as the value of the order!”
 
Automated Voice: “Do you require additional insurance for this consignment?”
 
Me: “NO!”
 
My boss: “Yes it is!”
 
Automated Voice: “Thank you. Your collection is arranged. Do you want to access any other services with TNT?”
 
Me: “NO!”
 
My boss: “It is!”
 
Automated Voice: “Thank you for booking with TNT. Your call is complete.”
 
<I put the phone down.>
 
My boss: “Oh. Sorry, I didn’t realise you were still on the phone.”
 
As Lord Chesterfield wisely said: “Hear one side and you will be in the dark. Hear both and all will be clear.”





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